First, I received my SPT WA-1000E 10,000-BTU Portable Air Conditioner with Remote Control from Amazon.com on time and without any damage whatsoever.

Installation in my upstairs office area only required cutting a few inches off the 4" plastic window interface panel with a jig saw to fit. The resulting panel remains readily adjustable so I can now relocate my unit to a much larger window without any further size modification.

The air conditioner started immediately and within minutes began exhausting cooled air at about 50 degrees. The remote control works exactly like it should, permitting adjustments of fan speed, mode of operation (fan only or cooling or as a dehumidifier), and temperature settings from about 25 feet away.

I chose to not install a 2nd-story condensate line to drain accumulated moisture continuously, instead opting to manually empty the accumulator (which is very easy to do) about once a day, depending on how much it is... Read more

Best idea I've ever had! It was always too warm upstairs and ac ran 24/7. After purchasing this unit, whole house is cooler (2000 sq ft). Install was easy, but had to buy more exhaust vent, about 6-8 ft. Window vent flashing was too small by about 4 inches, but duct tape (matching color) fixed the problem. Blows very cold and is not too loud. Unit moves well around the room with extra vent hose and really is portable. Wish I'd purchased one long ago, my electric bill is even better. I would recommend this item to a friend.

This product is completely underwhelming. After correct installation, and running for 5 hours on full capacity, this unit cooled a living room by 2 degrees, hardly better than a fan.

At first we thought we must have installed incorrectly, but we hadn't.

Then we thought it must be a broken unit, but we had two, and they were equally dismal.

The water tray fills up very very quickly, and when it is full, the cooling switches off.

The ONLY positive thing to say about this experience is that we purchased via Amazon, which is arranging complete pick-up and return of the units, as well as helping send out a service to help us repack the units. So, 1/5 for the unit, 5/5 for Amazon.