I will start by saying that finally, after installing two of these units in my 1500 sf workshop, I am very happy with them. They cool and heat very efficiently and quietly and there are not many units on the market which have the power and features of this one.

However, it was a long road getting to the happy point I am at now. I initially ordered two of these from Amazon, and they arrived quickly but both turned out to have been damaged in shipping. This is partially the truckers fault but a good deal of the blame must be laid on the manufacturer who does not package this model with sufficient protection to withstand the typical abuse which cartons endure in truck freight. There is is only about 1/2" of styrofoam between the front and top of the unit and the inside of the carton, and no crush space whatsoever. So both units arrived with bent case frames and one also had a cracked front grill piece and bent interior pieces.

Amazon offered to replace them but were... Read more

This is exactly what we wanted. The unit is efficeint,(it does an excellent job cooling, I have not tried the heating part yet) It runs very quiet. And the unit was shipped extremely fast. Amazon is the greatest!! I will definitely buy from Amazon again.

I hate the unit so far at least. We got our AC unit and installed it in the wall. After we were done we realized the cord was bad. I called Frigidaire and after weaving my way through their menu tree and speaking to 4 associates I was told that I could BUY a replacement cord. My only other option was to take the unit out of the wall, leaving the hole, and return it to Amazon for replacement. I figure that I can BUY a replacement cord locally. Needless to say I am disappointed.